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|User account |
Single user to connect to AlarmTILT®.
|User roles (default) |
Permissions are built on a RBAC (Role Based Access Control). A role can be attributed to one or more contacts.
User role customisation
|Dynamique selection |
Defines a query that returns contacts fulfilling the requirement at a given time; for example all contacts that are linked to the "Crisis Cell" function.
|Import/export of contacts |
Allows you to import or export the directory to Excel to perform maintenance tasks, for example.
|Contact data update request |
Send email to check and update contact data.
The attributes alow you to add specifications to contacts (ex. function (doctor, fireguard, ...). These attributes can be used in dynamic selection.
|Global alert scheme |
Every contact has its own personal alert scheme. It defines the order in which the contact will receive an alert (SMS, then email, then voice, for example), the global alert scheme allows to create other schemes (send a message only by SMS for exemple).
|Hiding user data |
The contact details of a contact considered sensitive or personal may be hidden
|Crisis Management Center||Premium||Professional||Enterprise|
Centralize and manage all of a crisis in a place accessible from around the world: launch procedure, telephone conference, chat system, document sharing.
|Additional management unit (account) |
Allows you to have multiple units with their own directory and procedure list, under one AlarmTILT® license. A company based in France and Luxembourg for example, may have two separate units without the need of multiple licenses.
|Management units interconnections |
Directory, procedures or attributes between management units can be shared (in the same licence).
Different calendars to manage on-call schedules for example.
|Message delivery status |
Indicator of the status of each sent message (sent, delivered, mobile unreachable).
|Procedure designer |
Graphical tool to build complex alert workflows.
|Alert Procedures |
Maximum number of procedures that can be active in the account.
|User defined access rigths for procedure launch |
Possibility to limit trigger and access to some contacts in the directory for specific procedures.
|Review procedure |
Possibility to update a procedure after launching (with new information) without the need of launching a new one.
|Close procedure |
Prevents any changes or modifications on executed procedures.
|Personalised originator |
Possibility to personalize the message's originator for SMS and email.
|1||1||Per management unit|
|Trigger (Alert procedure trigger)||Premium||Professional||Enterprise|
|AlarmTILT® web access / web form |
A web form guides and assists the user when filling in the needed information that is required depending on the procedure. These information is used to define the destination list and/or used in the outgoing messages.
|Smartphone (iphone,android) |
Mobile trigger via a free app available on the Apple or Google Play Store.
Trigger a procedure via structured or unstructured and thus enabling the interfacing with other 3rd party systems.
|Web services |
Procedure trigger via a SOAP request.
|Voice calls/SMS |
Launch a procedure via a phone number or via a SMS
|Paid option||Paid option||Paid option|
|Call center (24/24 – 7/7) |
Procedures can be launched by a human operator.
|Paid option||Paid option||Paid option|
|Execution reports |
Overview of a launched procedure: execution time, list of recipients, answers, delivery time, ...).
|Message delivery channels||Premium||Professional||Enterprise|
Sending outgoing notifications via Email
Sending outgoing notifications via SMS
|Long SMS |
SMS > 160 characters
|Voice calls |
Written messages are automatically converted to a voice message using "Text to speech" technology
|Push smartphone (iphone, Android) |
Sending push notifications.
|Conference call |
Discussion between several people via phone call.
|Web thread alerts |
Posting notifications to a Web Page (with URL)
|Secured access |
Application access with a secured HTTPS protocol. Level 1 / min 6 characters or level 2 / min 8 characters
|Data storage |
The period during which the non-static data (messages, access history, etc.) will remain available to the customer.
|12 month||12 month||24 month|
|Messaging priority |
Defines the order in which outgoing messages will be processed.
|High||High priotiy||Top priority|
|Live chat |
Live chat online to get in touch with our Helpdesk
|Mail support |
Email can be sent to our Helpdesk.
|Phone support during working hours |
Phone call to our Helpdesk.
|Support 24/24 – 7/7 |
Helpdesk available 24/24, 7 days a week.
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|API SOAP/XML |
Provision of a features catalogue that facilitates integration with other systems via SOAP request.