Support

The support is professional and responds promptly to our needs. The interface is very user-friendly and intuitive. After two hours of training, we understood how to use the system.

François Hansen, Domain Manager – Application Support Management - Société Générale Bank & Trust

Implementation

  • Analysis of needs and current procedures
  • Import of the contact list
  • Establishment of procedures
  • Account creation and initial configuration
  • Full-scale testing
  • Report / Debriefing
  • Define specific needs

Membership

  • High availability
  • Updates
  • Personal contact
  • Workshops / Experience Day

Technical support

  • BCP Consulting / Support from our certified experts
  • Training services
  • Available during business hours from 09h00 to 17h00 or 24/7
  • Live online chat
  • Email support (ticketing system)
  • Personal telephone support

Proactive Maintenance

  • On-site or remote maintenance operations
  • Review and analysis of current procedures
  • Recommend improvements and/or modifications
  • Activating tests
  • Maintenance report