The Red Cross Benelux selects AlarmTILT Emergency

The Red Cross selects AlarmTILT Emergency to manage crisis communication within its new Emergency Response Unit (ERU) in case of humanitarian disaster. The Emergency Response Unit Benelux Relief team of the Red Cross is composed of Belgian, Dutch and Luxembourg volunteers especially trained and experts in the management and the distribution of humanitarian aid on a large scale.

In case of a humanitarian disaster, response must be swift. Human and material resources have to be mobilised in a record time. AlarmTILT Emergency quickly notifies the ERU members by email, text and/or voice messages to their phones or laptops. Regardless of the media chosen, each volunteer can confirm availability by replying directly to the call/message. Answers are displayed in real time, the coordinator of the emergency call knows within minutes, if he will have enough volunteers (usually 4 to 5 people are needed), and may bring his forces quickly.

AlarmTILT Emergency works as a hosted service, the Red Cross did not have to invest in dedicated hardware. The coordinator manages the emergency scenarios via a user-friendly web interface. Alerts and notifications can be triggered from that interface, or from a mobile phone. Those receiving text messsages, voice alerts and emails do not need to invest in specialised equipment. Their usual communication tools are enough to handle incoming alerts, as well as dispatching the replies.